Your whole system may not be broken.
A missing file, damaged folder, broken database table, failed connection or configuration change can stop an otherwise usable business system from working. We investigate the actual fault before you replace everything.
Files and folders
Deleted, moved, inaccessible or corrupted components and file paths.
Databases and tables
Connection failures, permissions, missing objects, schema faults and damaged data.
Connections and configuration
Failed integrations, server changes, hosting moves and environment problems.
Reports and imports
Failed reports, imports, exports, scheduled tasks and operational processes.
Unsupported software
Bespoke systems left behind by a previous supplier or developer.
Manual workarounds
Processes now completed by spreadsheets, email or repeated manual entry.
Do not write off the whole system yet.
Not every system can be recovered, but a focused assessment may reveal that the failure is much smaller than the cost and disruption of a full rebuild.
Tell us what stopped working.
Explain what the system used to do, what happens now and any workaround your team is using.