Your details
Your name and the business or organisation the website belongs to, so we can identify the right project quickly.
Client support
Website support.
Sorted properly.
Already an Align Digital client and something isn’t right? Raise a support ticket and tell us what has happened. You do not need to diagnose the problem first.
What to send
Three things are enough.
The website
Include the website address or the exact page where the problem is happening.
What happened
Tell us what you expected and what you are seeing instead. You can attach screenshots or documents to the ticket.
Urgent website issue
Site down or something important stopped working?
If the public website is unavailable, an enquiry form has stopped working, or you cannot access something essential, raise an Emergency support ticket. It will be highlighted immediately in the Align support desk and an emergency alert will be sent to the support team.
Please do not send passwords, API keys or other private credentials.
Support or a new change?
Help with the site you already have.
Support covers faults and problems with an existing Align Digital service. If you want new pages, substantial content work, new functionality or a separate project, you can still raise a request — it may simply be treated as additional work and quoted separately.
If you are not already an Align Digital client, use the project enquiry instead.
Start a project →Existing Align Digital client?